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Shipping Policy
Effective Date: February 4, 2025
We take pride in securely shipping all orders. Please review the details below before placing an order.
1. Shipping Methods & Costs
- All orders are shipped in a bubble mailer for protection.
- We currently only ship to Canada and the U.S.
| Order Value (Pre-Tax) | Shipping Method | Tracking? | Cost |
|---|---|---|---|
| Under $50 | Lettermail (Canada only) | ❌ No tracking | $5 CAD |
| Over $50 | Tracked Shipping | ✅ Yes | Calculated at checkout |
| Over $250 | Free Tracked Shipping | ✅ Yes | Free |
- Lettermail is only available for Canadian orders under $50 (no tracking).
- Tracked shipping is required for orders over $50.
2. Estimated Delivery Times
- Canada: 3-10 business days
- U.S.: 5-14 business days
- Delivery times may vary due to holidays, postal delays, or customs processing.
3. Lost or Delayed Packages
- Untracked Lettermail: MapleBets is not responsible for lost mail. Choose tracked shipping for peace of mind.
- If your tracked order is delayed or lost, contact us, and we will assist you.
4. Address & Order Issues
- Please double-check your address at checkout! We are not responsible for orders sent to incorrect addresses.
- If an order is returned to us due to an invalid address, the buyer is responsible for reshipping costs.
5. Customs & Import Fees (U.S. Orders)
- U.S. customers may be required to pay import duties or taxes, which are the buyer’s responsibility.
If you have any shipping concerns, contact us at [email protected].